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The name Command and Control refers to the Computer Aided Dispatching (CAD) System used to process calls and dispatch resources. The system first became operational in January 2017. These incidents range from serious matters such as road traffic
accidents, robberies, assaults and thefts to less serious events such as complaints about noise or youths playing football.
Call takers process not only emergency calls from the public, but also calls from:
The Fire Brigade
Air Traffic Control
Other police forces
Alarm monitoring companies
All operational Garda vehicles are fitted with a secure Tetra mobile radio, which ensures the vehicle is contactable throughout the State and includes a link to the Automatic Vehicle and Personnel Location System (AVPLS) which displays the location of the Garda vehicle in Garda Control Rooms
Call takers enter calls on the CAD system and assign them a reference number. They then transmit the call to the relevant divisional dispatcher. The CAD system automatically determines to which Garda division a call should be dispatched by accessing
its GEOFILE. (This is a database of all roads, streets and estates in the region).
In addition to the call takers, Divisional Dispatchers view the incidents on their screens and send the necessary resources to deal with them.
Each dispatcher has a dual function monitor at his or her console. This monitor can receive video links from the Garda Air Support Unit and can also link to the traffic cameras at a selection of junctions in Los Santos City. This vital piece of equipment helps the dispatcher to assess situations and ensures that sufficient resources are allocated to a particular problem.